Terms and Conditions

Regarding Orders

We strive to ship your order within 1–3 business days. Please note that this timeframe only applies to the dispatch of the products from our warehouse. The actual delivery time depends on the shipping provider and may vary depending on the final destination. Note that orders placed on weekends or public holidays will be processed the next business day.

Regarding Product Availability

If the product is out of stock, we will notify you immediately when we begin packing your order to discuss alternative solutions — for example, if you’d like to switch to a similar product or cancel the purchase for a full refund.

Regarding Delivery

We use PostNord Sweden for all deliveries, and they are responsible for transporting your order from our warehouse to the specified delivery address.

Delivery via PostNord Sweden is only possible where they have delivery capacity. If an address is found to be outside their delivery range, we will contact you immediately to discuss alternative solutions, such as changing the delivery address or cancelling the purchase.

If errors in the delivery address are discovered after the product has been handed over to PostNord Sweden and the error is our fault, we will send a replacement product to the correct address at no extra cost. If the address error is due to you, we will first attempt to resolve it with PostNord Sweden. If not possible, the order will be treated as an unclaimed delivery.

Regarding Order Tracking

To increase security and transparency in the delivery process, we aim to make every package trackable. If a package is lost during delivery despite our efforts, we will cancel the purchase and refund the full amount. We are dedicated to ensuring every delivery reaches our customers reliably and securely.

Regarding Unclaimed Orders

If an order is not picked up from the delivery point and is returned to us, the purchase will be automatically cancelled. However, we reserve the right to charge an administrative fee of 200 SEK to cover part of the costs incurred in handling the unclaimed order. This fee covers shipping to the customer, return shipping, warehouse handling, and administrative costs.

Regarding Prices

All prices are listed in SEK and include 25% VAT. We reserve the right to adjust prices and correct pricing errors on all orders, including those already confirmed. We also reserve the right to update prices on our website at any time due to changing market conditions, supplier pricing, stock levels, or errors in listed prices. Any price changes on our website will apply from the time they are updated and do not apply retroactively to previous orders.

Regarding Typos

We strive to ensure all texts on our website are accurate and free from spelling or other typographical errors. Should there be any mistakes or unclear information that may affect your understanding of our terms, please contact us immediately so we can clarify and correct it. We reserve the right to correct any typos, misprints, or other inaccuracies in our terms without prior notice, but these changes will not negatively affect already completed orders.

Regarding Right of Withdrawal and Returns

You have a statutory 14-day right of withdrawal from the day you receive the product. To exercise this right, you must contact us to inform us of your intent to return the product.

When returning a product, you are responsible for the return shipping costs and the product must be returned in unchanged condition. We recommend packaging the product well to avoid damage during transport. Once we receive the product and confirm it is unused and undamaged, we will refund the full amount paid for the item.

If the product is used or damaged to the extent that it cannot be resold at full price, we reserve the right to deduct an amount corresponding to the loss in value from the refund.

Refunds are issued using the same payment method used in the original purchase unless otherwise agreed.

Regarding Claims and Product Warranty

We thoroughly inspect all products before shipping to ensure they are in perfect condition. If a product is unexpectedly damaged or faulty upon arrival, we commit to correcting the issue free of charge in accordance with Swedish consumer protection laws.

We recommend documenting any damage by taking photos. This helps us verify the issue and quickly handle your claim. In case of a claim, we will also cover return shipping and provide a return shipping label.

To initiate a claim, you must contact us as soon as possible after discovering the issue.

Regarding Product Information

We do our best to ensure that all information on our website is correct, but we cannot guarantee the absence of printing errors or that all products are always in stock. Additionally, product images may not always accurately reflect the actual product appearance. Color representation may vary depending on your screen, photo quality, and resolution. Our goal is to present our products as accurately and realistically as possible.

If you have any questions about our products or need more information before placing an order, don’t hesitate to contact us. We’re here to help you make an informed decision.

Regarding Disputes and Legal Jurisdiction

In the event of a dispute, we always aim to resolve it through dialogue with our customer service. If you're not satisfied with the solution we offer, you have the option to escalate the case to the Swedish National Board for Consumer Disputes (ARN). We comply with ARN's recommendations and decisions in accordance with Swedish law. Our goal is to resolve any dispute fairly and to your satisfaction, in line with current consumer legislation.

Our customer service is ready to assist you with any questions or concerns you may have. We encourage you to contact us directly with any issues or disputes so we can provide a quick and effective solution. For more information about how to escalate a case to ARN, visit their website or contact our customer support for personal guidance.

Regarding Payment Provider

To handle secure and efficient payments, we use Shopify and their payment system. All payment processing takes place through Shopify’s platform, which ensures that all transactions follow their established security standards and payment procedures. By using this system, we can guarantee that your payment information is handled securely and that all payments are smooth and reliable.

We offer various payment options through Shopify to meet our customers’ needs, including credit card, direct bank payments, and other electronic payment methods. For more information on how payments are handled, including security and privacy details, we recommend visiting Shopify’s website or contacting our customer service.

Regarding Product Descriptions

We aim to present our products as clearly and realistically as possible. However, please note the following:

The colors of product images may differ from the actual product due to several factors, including screen settings, lighting during photography, and individual color perception. We do our best to ensure images reflect the products accurately, but we cannot guarantee exact matches.

Some of our product images may show clothing on an AI-generated model. This means the model in the image is not a real person, but a digital representation designed to give a better visual understanding of the fit. We aim for these images to realistically show fit and proportions, but we recommend viewing all product photos and reading the product description and size guide to make an informed choice.

If you have any questions or need further information about a specific product, you’re welcome to contact us — we’re happy to help!

Regarding Force Majeure

We are not responsible for delays or failure to fulfill our obligations under these terms and conditions if the delay or failure is due to circumstances beyond our reasonable control. This includes, but is not limited to, extraordinary natural events, fire, strike, pandemics, or other unforeseen events that could not reasonably have been foreseen. Should such a situation arise, we will make every effort to fulfill our obligations as soon as circumstances allow.

Regarding Your Personal Data

Your personal data is handled with care and in accordance with our Privacy Policy.

Regarding Changes to the Terms

We reserve the right to amend these terms. The updated terms will always be available on our website.

Last updated: 2025-02-26.